Enable the Two-Factor Authentication

Two-Step Authentication adds a second verification step when a user accesses vBoxxCloud. With Two-Step Authentication, end users will be sent an authentication code through an Authenticator Mobile App, text message, or email, depending on their own configuration settings. They must then enter their authentication code—along with their username and password—before they can access the web portal, or register the agent, Outlook add-in, or mobile app.


The second verification step applies when:

  • The web portal—the user will be prompted to enter an authentication code when logging into the web portal.
  • The agent—the user will be prompted to enter an authentication code when registering the agent.

    Note: End users need to configure Two-Step Authentication settings before installing the agent. End users will only be prompted to enter an authentication code if they have already configured their Two-Step Authentication preferences.

  • The Outlook add-in—the user will be prompted to enter an authentication code when registering the Outlook add-in, when opening a new Outlook session, or when changing credentials.

  • A mobile device—the user will be prompted to enter an authentication code when accessing a mobile app for the first time. The user will also be asked to configure a passcode (also called a PIN if you are using an Android device) when accessing mobile apps at subsequent sessions. Configuring a passcode is required if Two-Step Authentication was configured as an organization policy; it is optional if Two-Step Authentication was configured as a user policy.

 

Configuring Two-Step Authentication:

  • End users can optionally configure their own Two-Step Authentication settings in their Account Settings page. 

    1. First click on "Logged in as..."

    Account details two factor authentication


    2. Click "Enable" to start configuring Two-step authentication

    enable two factor authentication

    3. Choose the preferred authentication method.

    choose authentication methods
     
    4. If you choose the "Authenticator mobile app" you wil have to scan the QR code with the app.

    Two factor authentication mobile app

  • Administrators can turn on the Require Two-Step Authentication policy in the Policies section of the Settings tab. When this policy is enabled, end users will be prompted to configure their own Two-Step Authentication settings as soon as they log in to the web portal. They will also be required to use Two-Step Authentication when registering devices. If you turn off this setting for an organization, end users must individually disable their own configuration settings. For more information, please reference the End User Guide.
     

Turn on Two-Step Authentication for an organization:

  1. Click the Settings tab. The Settings page displays.
  2. In the Settings page, click the Policies tab. The Policies section displays.
  3. In the Policies section, scroll down until you see the policy titled, Require Two-Step Authentication. Select the Require Two-Step Authentication checkbox.

 

how to set up two stept authentication with vBoxxCloud

4. Click the Save button when you are finished. End users will now be required to configure Two-Step Authentication settings the next time they log in to the web portal.